Hi folks! Today we will discuss about the 7 Quality Management Principle. These principles of QMS are based on IATF & ISO 9001.
Principles are listed below.
- Customer focus
- Leadership
- Engagement of People
- Process Approach
- Improvement
- Evidence – based decision thinking
- Relationship management
Customer Focus – We can understand this concept in this way that what ever we are doing in the organisation is to meet the needs and expectation of customer. Customer is God for any organization/ Business/ Entrepreneur. We should always keep in mind that No Customer means No Business. Mumbai Dabba Wala System Case study is one of the best examples of Customer Focus.
Leadership – Top management and Process owners in all functions need to perform in such a way that it actually ensures the integration of the Quality management system requirements into the organization’s business process.
Leadership is WE not ME; Mission not my show; vision, not division; and community, not domicile– Daimler Chryslers’ CEO
Leadership for quality (Outstanding leadership)
A leader
- Innovates.
- Develops
- Focuses on people.
- Inspires trust.
- Has a long-range perspective.
Engagement of People – Key to success of any organization is Engagement of people. It means participation and consultation of people in all contexts of business process.
Passengers tilt train carriage to free man trapped in the gap
Staff seek help from commuters to rescue man stuck between train and platform after he stepped awkwardly and slipped
A commuter who trapped his leg between a train and the platform has been freed after dozens of his fellow passengers pushed the carriage back.
The man was boarding the train into Perth at Stirling station on one morning when he stepped awkwardly, causing him to slip down the gap.
Passengers were asked to stand to the other side of the carriage to tilt the weight away from the man but it was not enough to free him.
“When that didn’t work, train staff got people off and gathered together enough of them to line up, 50 or so, and say, ‘One, two, three, push.’ ”
Likewise if an organization has a system of Engaging its people then problems of that organization can be easily solved by participation & consultation of its people.
Process Approach – A process driven organization is better than man driven organization. The Process Approach enables the organization to meet customer requirements and deliver continual improvement.
Improvement – To survive in the market improvement is required across the organization. Improvement with respect to technology is most fundamental. Any organization prefers improvement in area of PQCDSME. Improvement project can be done through TQM tools like Quality Circle, Kaizen , Six Sigma etc.
P – Productivity , Q- Quality , C- Cost , D- Delivery , S – Safety , M- Morale , E- Environment.
Evidence – based decision thinking – Organization aims at developing a culture of Evidence-based decision making and strengthen organizational problem-solving capability to successfully face present and future business challenges.
Relationship management – Organization needs to build a good relationship with its employee , customer , regulator , service provider and interested parties. The term relationship management refers to a strategy in which an organization maintains an ongoing level of engagement with its audience.